Return Policy
Greentwig Woodworking and Brass – 30 Day Refund, Return, and Exchange Policy
My goal is to gain your trust and confidence as an on-line customer. I want you to come back, and with any luck, you will refer a shipmate or a friend. I will make every effort to ensure you receive a quality product in a timely manner and that your shopping experience is not hampered by a complicated exchange, return and/or refund policy.
On-line shopping can be a great experience if the company you do business with treats you fairly and with respect. If a company does a good job; that customer often tells one or two people of their positive experience. However, if a company does a bad job, that customer is likely to tell everyone! Therefore, to safeguard my reputation and build a loyal customer base please follow these guidelines:
Note: depending on the size of the order multiple boxes may be used in the shipping process as the wooden anchors are very fragile and the seven inch bells or multiple brass items will be very heavy.
Note: an item may appear to have a quality issue with the chrome finish as some of these brass products are very difficult to chrome. The finish in some areas may be a little less than perfect and only adds to the character of each individual piece.
My pledge to you – I will make every effort to treat you fairly and honor a 30 Day Return, Refund and or Exchange as policy, based on the date of the shipping. Any issues not covered may be considered on a case by case basis.
Thank you for shopping Greentwig Woodworking and Brass!